Privacy Policy

1. Introduction

Welcome to Andes Haven. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. By using our website and services, you consent to the data practices described in this statement.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, username or similar identifier, marital status, title, date of birth, and gender.
• Contact Data: includes billing address, home address, email address, and telephone numbers.
• Financial Data: includes bank account and payment card details required for booking reservations.
• Transaction Data: includes details about payments to and from you and other details of services you have purchased from us.
• Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: includes information about how you use our website, hotel services, spa, and restaurant.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you (e.g., booking a room).
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
• To personalize your experience and deliver content and product offerings relevant to your interests, including targeted offers through our marketing channels.

4. Cookies and Tracking Technologies

Our website utilizes cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. As per your selections in our Cookie Settings panel, we use:

• Strictly Necessary Cookies: Required for the operation of our website, including logging into secure areas and making bookings.
• Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our website.
• Targeting/Marketing Cookies: These record your visit to our website, the pages you have visited, and the links you have followed to make advertising more relevant to your interests.

You can manage your cookie preferences at any time using the "Customize" option in our cookie banner.

5. Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below for the purposes set out in section 3 above:

• Service providers acting as processors who provide IT and system administration services.
• Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors, and insurers.
• Regulators and other authorities acting as processors or joint controllers based in Chile or other relevant jurisdictions who require reporting of processing activities in certain circumstances.
• Third-party service providers connected to our discreet casino lounge, spa, or restaurant services to ensure seamless billing and experience management.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and applicable legal requirements.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at [email protected].